SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! It's the perfect size! It isn't big but ya big enough to be noticed and can be paired with other necklaces. I have worn it almost every day since it came in the mail weeks ago and it hasn't turned yet nor has my neck become irritated(I have sensitive skin).
I love this necklace! I’ve worn it in the hot, humid climate of central Kentucky and I just knew it was going to turn, but alas, it’s still as shiny as the first day I put it on. If it can with stand Kentucky’s summer heat, it’s a great buy.
This necklace is sooo cute. It doesn't irritate my skin at all, and it looks really good. I would definitely recommend. It would make an AMAZING gift for someone or for yourself.
Gave this to a 10 year old girl for a gift and she LOVED it! She put it on immediately after getting it. It's well made, too. Thinking about buying myself one, too!
So cute, this is my second time purchasing. I get so many compliments on this necklace. Love it, one of my fave pieces of jewelry.
The text looks smaller than expected, I thought the text would be bigger, but it's still cute ❤️
It was exactly what we thought it was when we bought it, good message, well made and perfect gift to a friend.
I absolutely love this necklace. I’ve been wearing it for months and have not taken it off whatsoever. It has not rusted
I bought this as a gift and they liked it. I didn't get any updates about it, so I don't know how well it held up. As for the look of the necklace, it was nice but you can tell it's not expensive looking
Really like this necklace! Simple and sweet. Easy to style and wear.
Beautiful piece I have had mine for 2 years and it still hasn't changed color yet.....
The necklace is very cute. I like it.
Nice necklace....I thought it would turn colors but 3 months later and it still looks good. Great deal.
For the price this chain is high in quality, very thick and sturdy!! Would definitely purchase again
Star is bigger than I expected, but still an adorable necklace.
Very cute