SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I put this on and really like how it looks, the length and the chunkiness of the links. It isn't a terribly long chain, but it isn't a really short one either. With many of my more dressy shirts or dresses, this chain would look fine. Men, get your own! This one is mine, mine, mine! :)
I really like! It looks very cool with any outfit. I wore it with a dress and it gave it an awesome edgier look. The material is very durable and strong. It looks good on both male and female. My younger brother thought it looked cool and wants one too! He said “I’ve wanted one my whole life” granted he is only 9.
This is a very pretty necklace that isn’t too heavy and can go with a lot of outfits. The necklace clasp is very easy to use but is tight enough to not unlatch while I’m wearing it. Looking forward to wearing this more during the summer!
I just received my chain a few days ago. I’m in love with the shine and detail. Super cool chain. My neck hasn’t turned green and I made a mistake and showered with it. I have received a few compliments on it, and definitely would purchase again
The chain was simplistic yet kind of fancy. It's good for everyday wear, it's comfortable, and it lays flat around your neck. I would recommend this piece of jewelry.
If you’re looking for a nice thick chain, this is it!! It was exactly what what I was looking for! Shipping was fast and I wear it all the time.
This a nice chain! Its a perfect fit! Some chains like this can feel heavy but this one doesn’t. It fits nicely around my neck.
Great chain if you don’t wanna break the bank get many compliments while wearing!!!
The necklace is beautiful. However, for me, this was a no-go. The links are too big for my taste as well as my stature.
Really well made. Well packaged. Not flimsy. Chain does have some weight to it! Adjustable length to fit all needs. Does not look cheap. Can't wait to show it off!
The necklace feel heavy like the real thing,good gold color, is amazing I love it. I recommend it to anyone.
OMG is very beautiful ❤️
This was a great buy, so happy with the quality. Looks great and very sturdy. Came super fast.