SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this as a gift. It was hard choosing a gift online and not seeing it in person, and had it sent to their address but I'm glad I chose it. It is definitely value for money, looks more expensive than it was and my friend absolutely loved it.
This is a lovely bracelet for the wrist, but not necessarily for the upper arm. I had been looking for an upper armlet and it was included in that section because it's open-ended but even with my slim upper arms it doesn't really work and therefore pinches. However, I like it so much I'll keep it as a bracelet and look elsewhere for an armlet!
This is a pressie for a friend who has had a lot of bad luck lately. It looks beautiful but not sure how it fits but she has gone very thin so I’m sure it will go on her wrist just fine. Would definitely buy again.
A pretty bracelet purchased as a gift. Nice weight. Seems easily adjustable with care. Nice design. Very good price. Arrived quickly. Am sure recipient will be pleased.
This is a Beautiful bangle and would make a really good present for someone special. I shall be buying another, if you buy this bangle you will not be disappointed.
Purchased 2 of these bangles for my friend's for Christmas they are beautiful, delicate and great value for money. They come with a beautiful velvet pouch. Perfect present that looks more expensive than it is.
Ordered for a friend. Not sure how bendy it will be and don't need to try. Looks nice and good for the price.
Truly a lovely bracelet wasn't expecting much with the price so cheap but this is lovely total bargain and great gift
Lovely, so glad I bought it, I ummed and Ahhed about it, glad I went ahead and bought it
Very pretty bought as a gift
Great present fir a young teenager. Rather small & delicate so not for the larger wrist
Lovely little bangle, feather for our missed love ones.
Very cute. It’s the 3rd I’ve bought and I will be buying another.
Love it i wear It in memory of my mom it's elegant and just lovely thank you
Love this item and have worn it numerous times
Lovely feather bangle for my friend who's just lost her mother.
Very pretty bangle great value for money
This bangle is lovely. I wear it with my watch.
Bought as a gift for a friend. They liked it.