SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love love these earrings, they are small and delicate without being childish looking.. very light weight too.. they do not pull down the ear lobes.. however I just have to say that it looks like the pair I received and paid full price for were returns.. one earring was in a bag type thing, the other just thrown in the package and on one the back was opened..and when I closed it was a little off center.. I was able to push it back to normal position.. I would have returned but shipping costs make that not worth it.. so I did keep the earrings and am wearing them and I do love them..
These earrings are very cute and my girlfriend loved them. They come in a nice box with a foam insert and ribbon so the presentation is good as well. Be aware that they are not very large earrings, they are quite small and discrete on an adult.
Perfect for an active 7 year old. They don't dangle too long, so no worries about getting caught on something, but are big enough to see. The sterling silver lever back metal doesn't get infected or crusty like the post earrings she was wearing. Buying more for her birthday, so she has a collection to choose from everyday!
My daughter loved them! Packaged beautifully and professionally. The clasps were aligned, and the earrings were high quality. The pandas were clear and both looked exactly like the picture. I'm very grateful. They arrived exactly when we expected.
Super cute. My only complaint is that the tiny plastic stoppers they give you are too loose and fall off. I lost one of the earrings the first time I wore them. If you have some of your own backs to use, you’ll love them.
Gift from my son for my birthday. I love them. He knows I love all things cat related. Cute and dainty, but feel sturdy not cheap. I wear them all the time. ❤😻
I bought these for a friend who is a cat lover and ended up buying a pair for myself. They are the perfect size, not too big and not too small.
Bought for 18 yo goth daughter. She loved them! Very impressed. Fast shipping in nice box ready to wrap.
I really like these. Very cute and just the right size. Not so large as to be gaudy, but not so small you can't tell what they are.
I bought these for Christmas for my daughter. She LOVES them. Unfortunately, her ears reacted to them
Bought these for a friend to go with a necklace I had previously given her. They are so cute! We both just love them.
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
These look beautiful on! Nice quality, too. Got them as a gift for daughter and they were a hit! Glad I got them.
Love these but they are pretty heavy. Cool look for good price tho.
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Got so many compliments on these...they are so shiny and bright. Perfect size for a statement earring!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
I love it!! really good! My first time buying and of course will buy again~ i recommend!
I maybe didn't read the description well enough, but these are way too long for me. However, they are as cute as shown and I will find another use - keychain, backpack decoration or the like.
Fabulous earrings! The store was quick with communication. It’s a perfect choice. A+!
This inexpensive turned out a really great solution for me
I should say the product looks exactly as in pictures. Thank you very much!
matches description. Made of fine material. Price is not bad.
Very happy with these earrings! Also very fast shipping!!
Earrings looks beautiful, the condition is perfect