SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earrings exude sophistication, elegance, and a classic charm! They serve as the ideal finishing touch to elevate any outfit. The option to select between gold and silver allows for versatile styling. Comfortably lightweight, they're suitable for extended wear throughout the day. They've become an essential part of my jewelry wardrobe, and I highly endorse them. They are very beautiful and good size, just the colors of the publication. Recommended
Initially, I had reservations about the design when placing my order. However, these earrings are not only comfortable but also come in matching pairs of both silver and gold. Both metals have a lustrous finish that gives off an expensive vibe. They would serve as an excellent gift. Perfect for a night out, these earrings boast exceptional quality for their affordable price. What impressed me most was the vendor's uncommon gesture of reaching out to ensure both the delivery and product met expectations—10/10 recommend.
I was delightfully taken aback by the quality of the silver and gold-tone earrings. They are fantastic look-alikes, lightweight, and have a genuine appearance, draping elegantly. Impressively, they come with two different types of ear stud backs. Kudos to the seller for such great products. Spot-on replicas of the real deal, these earrings are not only lightweight but also come with exceptional seller support—truly worth every penny.
Initially skeptical about their weight and size based on online images, I took the plunge and couldn't be more satisfied. These earrings feel as light as a feather and boast the perfect size—not too big or small. Whether worn as is or with an elegant ensemble, they're just right. I purchased these in both silver and gold as my go-to options for everyday wear. They're reasonably priced and remain comfortable even after long hours of wearing. Their size is just right to offer a flattering sparkle without being overly ostentatious. Thank you!
These gold teardrop earrings are the ultimate imitations! They have a substantial weight that lends them an authentic feel. Once securely fastened, they stay in place without much movement. These earrings are both stunning and lightweight, garnering many compliments and inquiries from friends who couldn't find them in stores—I highly recommend them!
I love 100% stainless steel, very cute and sophisticated. Buy 2 of each color and model. I have a stainless steel jewelry company and first I ask for minimum quantities to do the proper tests and buy more to sell. I am very satisfied and my clients too🩷