SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely in love with this bracelet—it's a stunning representation of both the vastness of space and the warmth of love; the astronaut charm symbolizes adventure and exploration, while the heart charm adds a sweet and romantic touch. The double-layer design adds depth and dimension, making it a standout piece in my jewelry collection.
This bracelet is simply enchanting, with its captivating blend of cosmic and romantic motifs; the astronaut charm evokes a sense of wonder and curiosity, while the heart charm adds a touch of sweetness and affection. The double-layer design adds visual interest and makes it a versatile accessory that can be dressed up or down with ease.
These bracelets are incredibly cool for you and your favorite person to wear. The heart is magnetic and sticks together (though you need to align them, which is still cool). So far, the chains seem to be of good quality. The appearance matches the pictures exactly, but the bottom chain feels a tad thin. However, I don't think it'll break unless it's caught or pulled. My only concern is that water might tarnish it, but we'll have to wait and see.
This bracelet is simply magical, with its celestial and love-inspired elements adding a touch of enchantment to my look. Much like my relationship both of us have the other half of each other's heart and when we connect them we're whole/home. They're adjustable, sentimental, Madewell and beautiful. Love them!
I adore this bracelet—it's a beautiful expression of both adventure and love; the astronaut charm symbolizes curiosity and exploration, while the heart charm adds a sweet and romantic touch. The double-layer design adds depth and dimension, making it a unique and eye-catching piece that I love to wear.
These bracelets are fabulous! The quality is excellent, and they are beautifully presented. Initially, I thought I might have to wear both of them together (they look fantastic side by side), but my fiancé loves them as well and plans to wear one. It’s a really great product and the packaging is really cute!!!
I love!! Love these bracelets so much! Got a matching pair with my boyfriend and I we wear it practically everyday doesn't rust looks amazing and even got compliments on them! Def recommend to anyone that's looking for matching jewelry with their significant other or even for a family or friend! 1000/10
This bracelet is a delightful fusion of cosmic and romantic themes, making it a standout accessory in my collection; the astronaut charm symbolizes adventure and curiosity, while the heart charm adds a touch of sweetness and love. The double-layer design adds visual interest and depth, making it a versatile piece that can be styled in various ways.