SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These screen protectors are exceptional. They align flawlessly with my phone and the installation process is a breeze. Their durability and resistance to scratches stand out. Despite numerous drops, my phone's screen remains uncracked and intact, thanks to the protector. The pack of three is a bonus, ensuring I have a spare whenever necessary. Additionally, their affordability makes them a great value for the money. I strongly suggest these screen protectors to anyone looking to safeguard their phone's screen effectively.
I'm really impressed with these. They're standard screen protectors but definitely worth it for the affordable price. Applied to the screen effortlessly—simply lined it up and let it adhere gently. No air bubbles and no need for further adjustments. It worked perfectly for me! Just what the title says. Nice product, packaging is great. Comes with all sorts of handy little stickers and wipes to make the glass application go smooth. Fits an iPhone 14 Plus perfectly
I've regained the ability to type on my iPhone 13, thanks to switching screen protectors. The original heavy-duty Otter screen protector made the touch response on my new phone almost unusable, requiring me to press keyboard letters multiple times for texting or browsing. Despite trying various phone settings adjustments, nothing improved the situation. Switching to this more affordable screen protector, however, completely resolved the issue. It may not offer as robust glass protection as its thicker counterpart, but that's a trade-off I'm willing to make for scratch protection. This screen protector pairs perfectly with my phone and Otter case. I'm delighted with the change – it's refreshing to type effortlessly once more.
I've repeatedly chosen this brand and continue to be a loyal customer. Installing the screen protector is a breeze, especially with the included handy tools for perfect alignment. The value is outstanding, offering three protectors at such an affordable price. I've yet to experience a cracked phone screen while using these protectors. They're not only easy to apply but also simple to remove and replace when necessary.
I purchased this for my new phone, hoping for protection against drops. Well, it happened—I dropped my phone, and thankfully, it was safeguarded. It landed on rocks, and to my dismay, I noticed two cracks. However, my frustration turned to relief when I realized the cracks were on the screen protector, not my phone. I highly endorse this product for its effective protection.
As mentioned, my phone has survived being dropped in a parking lot and even getting run over. It's also taken a tumble off my moped into a bustling intersection and has been submerged in water, yet here I am, only on my second screen protector. The first one was shattered by a car, but it kept my phone unscathed. The current one has just a minor crack in the corner from the moped fall, and it's remained unaffected by water. I would definitely purchase this again without hesitation!