SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SRT Jewelry Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://srtjewelrystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell ya, this has the best purchase I've made in quite time. Seriously, it's been a real game-changer You know how it is when you buy something and you're not entirely sure if it'll live up to the hype?, let me assure you that this little gem exceeded all expectations. First off, compatibility is key right? And lemme just say that with all our phones and cars, this thing works like a charm. No hiccups anything of the sort. It was almost too easy to set up! Just plugged her in and she was good to go; fussing about with complicated instructions or anything. And speaking of cars 🚗 - we have more than one at home (yeah we’re those people) but regardless of make or model – whether they're brand new rides or old faithfuls – they’ve had zero issues syncing up with this baby. Now onto phones 📱 - from iPhones to Androids and everything else under the sun...this gadget hasn’t met a phone it didn't get along with. We’re talking seamless integration here folks! So yeah overall, what can I say except that buying this little wonder has seriously been one of my smartest moves lately. If anyone out there is on the fence about getting one for themselves – don’t be! Trust me when I say: This will be your next great purchase too!
This holder is more than just a phone cradle—it's an essential tool that enhances your driving experience. The adjustable extension and viewing angles feature allows me to adjust the screen visibility according to my preference, making it easier for me to navigate through maps or switch songs without distracting myself from the road.
Love this holder, it keeps my phone stable even when the car vibrates. Just have to tighten it sometimes.
This gadget right here is seriously sturdy. You know how some stuff you buy these days feels like it might just crumble in your hands? Not this one. It gives off that robust vibe that screams quality and durability. I mean, we're talking about a of kit that can withstand the test of time without even breaking a sweat. thing I love about this gizmo is how easily it can be turned or adjusted. There are no fidd bits or complicated instructions to follow; just twist or turn as needed and voila! It's as simple as pie and makes using the device an absolute breeze. So yeah, if you're looking for something solid that does what it says on the tin without any fuss then look no further my friend. This piece of kit has got your back covered big time! It’s built like a tank yet moves with such ease - talk about having the best of both worlds! All said and done folks, for anyone out there searching for quality gear that won't disappoint when put through its paces... well matey, your quest ends here!
I didn't expect much but wow was I surprised! It's so designed and helpful that now I got one for each car. 👍
Finally, a car phone holder that doesn't disappoint! The rotation feature is smooth as butter and the retraction makes it super easy to adjust. A real gem any driver out there.
Functional, easy to set up and not too bulky - doesn't impair my view at all! Handles large phones like a pro.
Just fine
The rotating function is flawless! So handy on road trips.
This is hands down the best phone holder I've bought - super easy to use!
Seems really well built and works great 👌